Shipping policy
Thank you for shopping with GENISUNNY! Below you’ll find details about our shipping process.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed, you will receive a confirmation email with tracking information.
Shipping Time & Delivery Estimates
We aim to deliver orders within the following estimated timeframes:
- United Kingdom: 5–8 business days
- Kuweit, UAE & Saudi Arabia: 8–10 business days
Please note that delivery times are estimates and may vary due to factors outside our control, such as carrier delays or customs processing.
Shipping Rates
Shipping costs are calculated at checkout based on your location and selected shipping method.
Shipping Locations
We currently ship to:
- United Kingdom
- Dubai
- Saudi Arabia
If your location is not available at checkout, please contact us before placing your order.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.
Customs, Duties & Taxes
International orders may be subject to customs fees, import duties, or taxes. These charges are the responsibility of the customer.
Lost or Delayed Shipments
While we work with reliable shipping partners, delays can occasionally occur. If your order has not arrived within the expected timeframe, please contact us and we’ll assist you.
Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Contact Us
For any questions regarding your order, please contact us at:
onegenerator103@gmail.com